- Shipping & Delivery
- Skatelab sends all shipments using the United States Postal Service. We strive to get your package out the door and into the mail as quickly as possible. We also take pride in our packaging methods to ensure your merchandise arrives safe and secure. Every shipment includes free Skatelab stickers! Typically orders are mailed from Skatelab within 3 business days of a completed payment. On occasion it may take longer than 3 business to mail a package due to unforeseen circumstances or any result out of our control. Orders in the USA will typically arrive within 7 days of purchase. International orders may take up to 21 days depending on location and that countries customs policies. Skatelab is not responsible for any additional taxes or duties as a result of any international countries customs policies. Tracking details can be provided upon request for all Priority Mail shipments within the USA. The cost of shipping is based on the weight of the item(s) and it's packaging calculated by the USPS. A nominal handling charge may also be factored into the shipping rate.
- Privacy & Security
- Skatelab values each buyers privacy. When you order from our store we will never share your name, address or ordering details with any 3rd party. Furthermore, you will never be asked to provide your credit card information on the Skatelab website. All payments are processed via the PayPal website. When you follow the steps of the checkout process you will be directed to the PayPal website to complete your transaction. As a buyer, you are protected under the PayPal buyer protection policy. Likewise, as a seller, Skatelab is protected under the PayPal seller protection policy against fraudulent or unauthorized credit card transactions (in which we will take action to the fullest extent against any buyer committing an unauthorized or unlawful purchase).
- Returns & Replacements
- If there is a problem with your order we will do our best to resolve any issue and meet your satisfaction. The best thing to do is let us know. Make sure to contact us promptly as any consideration for a return or refund will be void after 30 days of your purchase. In most cases a buyer may exchange their product or request a store credit towards a future purchase. Please follow the instructions provided on the invoice/packing slip included with your order. You will find specific contact information and instructions for a return/exchange located on this invoice. A payment returned will be granted for any defect, damaged or incorrect product. The refund for these particular returns is the value of the merchandise itself and does not include the refund of any original tax or shipping fees. In the very rare event that you receive an incorrect item, size, color (as the result of Skatelab) we will replace your product at no additional cost. Additional terms may apply under certain circumstances. Skatelab is not responsible for any lost or stolen packages as the result of the USPS or any other circumstances.
- The ordering process is made easy! Simply select the items you would like to purchase. You can add, edit or remove items from your shopping cart. When you are ready to check out simply follow the checkout steps. You will be asked to provide your name, mailing address, phone and email. From there you are directed to the PayPal website to complete the transaction. After your order is complete you will receive an email from PayPal to confirm you have paid Skatelab. Please allow up to 72 hours from your purchase for a personal email from Skatelab confirming your order and shipping details. Please make sure to provide a valid email address to receive your confirmation. You can also create an account and have your information saved for a quicker and easier checkout process. In the rare event that there is a problem with your order, we will contact you via email or by phone within 72 hours of your purchase. If you have any additional questions regarding the ordering process please contact us.We are happy to help.
- Contact Us
4226 Valley Fair Street
Simi Valley, CA 93063 USA
Any questions, ordering issues, returns or exchanges should be sent to email@example.com
All general Skatelab inquires (805) 52-SKATE